How to make museums more engaging? Develop Employee-Centered Museums First

Museums share collections and research for visitors. But, of course, they are also workplaces. People, who work at museums, create research and installations for visitors. This simple equation highlights an essential challenge for museums. Unhappy People equals Unhappy Product Unhappy people are some of the most generous folks around. They share their negativity with awful …

Nickles, Dimes, and Tough Times : The Relationship between Visitors, Revenue, and Value

This post is a follow-up on a post last week about the Metropolitan Museum of Art instituting mandatory ticket fees.  For many years, I ran a department in a free museum. Perennially patrons would ask for a free parking sticker stamp. If I had been a visitor, I, too, might have asked for this. After …

A Museum Christmas Carol

      In which a museum director learns that he is leading badly.    Marley was dead: to begin with. There is no doubt whatever about that. This was nonsense! Jonathan still had work to do. Jonathan gazed upon the stack of Change of Status Forms weighing down his desk.  They would need to …