Adapting User Experience Design and Service Design tools to Museums
Many Design tools are often about collaborating to create the best solution for the customer. What professional doesn’t want that? The challenge, however, comes when trying to think out how to use these tools in your workday. These tools and systems can be broken down into many different ways. But, one useful way to consider …
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Comparing User-Experience Design and Service Design Tools
User-Design and Service Design continue to grow closer together as disciplines. There are many process and tools associated with both fields. It can be challenging to keep each of these processes straight, as well as understand how they play out in each discipline. This cheat sheet helps make sense of some of the most common tools.
User-Experience, Customer Experience, Servuce Design, and Disentangling all the Types of Design
Design is about solutions. Many different design fields have systems that help practitioners efficiently and effectively find solutions. Why systematic solutions? Think of houses. There are many types of houses, but they are all basically four (or more) exterior walls and something on top. But, that said, even the most cookie-cutter neighborhood has differences between houses. Systems …
Setting the Stage for Great AR/ VR Projects
Augmented Reality (AR) and Virtual Reality (VR) are tantalizing prospects for museums. These technologies offer museums a chance to engage visitors differently, while at the same time appearing cutting-edge. In early September, the American Alliance of Museums and the Knight Foundation fostered a conversation about immersion. Museum professionals along with practitioners discussed AR, VR, and …
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Immersion and Museums
In early September, the Knight Foundation sponsored an event at the Detroit Institute of Arts called Immersion in Museums: AR, VR or Just Plain R?. Here are some reflections from the day. — Waning attendance has museum professionals seeking novel ways to increase audiences. Many institutions are looking to immersive technology as salvation for …
Classism and Museums
Socio-economic diversity is often ignored when organizations endeavor to become more inclusive and accessible. But, ignoring socio-economic differences can have a lasting impact on the audience and staff demographics, as well as impede future audience growth. In our purportedly merit-based society, we are taught to ignore markers of class, so we are not good …
Some Solutions to the White Supremacy in Museums
White supremacy is not something easily solved in our society, with millenia of problems to counteract. Yet, the scale of the problem should not be a deterrent to action. A previous post helped set up the meaning of the phrase white supremacy, but it is useful to continue to discuss the term. Most of the actions …
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Museums & White Supremacy
White supremacy is a phrase that can startle people. For many people, the phrase connotes men in white sheets marching under cover of night fighting anonymously for a minority vision of our society. These white extremists certainly fall within the definition of white supremacy, but they are not the defining aspect of the concept. What …
The Game is Up: Game Design as Part of the Interpreter’s Tool Kit
Serious Games in Virginia is this week. Here is the gist of the ideas that I shared. Why Games? Games are about experience, interaction, and engagement with ideas while fueled by competition, camaraderie, and humor. Education has tried to capitalize on these elements in games as the ultimate form of constructivist learning. No other form …
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Content Touchpoints
Often museums preference onsite visitors to offsite ones. But, both types of visitors engage with ideas; and both groups overlap. The numbers can be astonishing. Art Institute of Chicago has about 1.5 million onsite visitors and 706000 on social media. LACMA 1.2 Million onsite and 2 million on social media platforms. Museum technology, particularly social media, might reach those who otherwise would never even …