Ideas — the archive
Ideas
Years of writing on museums, UX, content strategy, equity, and self-care — the working notebook behind the work.
2019
Nov 17
U Can’t Touch That
Museums
Nov 9
MCN 2019
Museums
Oct 6
Some Thoughts on Partnerships
Art Museums
Jul 13
Sol LeWitt
Museums
May 9
Fun is Serious Work
Art Museums
May 2
Really Hearing Our Visitors
Education
Apr 25
Technology and Decolonization
Art
Apr 17
#OMA2019 Recap : Boards, Front of House, and Conversation Burnout
Art
Apr 6
#MW19 Reflections: Data and Diversity and Field Death
Bias
Jan 15
Colonialism is Dead, Long Live Colonialism
Ideas
2018
Dec 4
Year-End Review: Thinking about Your Use of Time
Art Museums
Nov 29
Working on Imposter Syndrome
SelfCare
Nov 26
Starting your DEAI path
Bias
Nov 21
5 Reasons to Self-Publish and a Free Zine
Museums
Nov 20
#MCN2018 Recap
Art Museums
Nov 9
Simple Steps to Increase Equity: Considering Gender Pronouns
Bias
Nov 6
Elements of Content Strategy
Education
Nov 4
5 Classic Journey Mapping Mistakes
Ideas
Nov 1
User-Experience Design/ Service Design: Planning versus Feedback Tools
Education
Oct 30
What are Personas and How can Museums use them?
Education
Oct 29
An Overview of Journey Maps
Ideas
Oct 25
Choosing the Right Design Tool to Solicit Feedback
Education
Oct 23
Adapting User Experience Design and Service Design tools to Museums
Education
Oct 18
Comparing User-Experience Design and Service Design Tools
Education
Oct 16
User-Experience, Customer Experience, Servuce Design, and Disentangling all the Types of Design
Education
Oct 11
Cognitive Dissonance as Part of Equality Work
Bias
Oct 9
Simple Steps to Increase Your Ability to Fight for Equity
Bias
Sep 25
Setting the Stage for Great AR/ VR Projects
Art Museums
Sep 18
Immersion and Museums
Art Museums
Aug 22
Classism and Museums
Bias
Aug 9
Some Solutions to the White Supremacy in Museums
Art Museums
Aug 7
Museums & White Supremacy
Art Museums
Jul 10
The Game is Up: Game Design as Part of the Interpreter’s Tool Kit
Art Museums
Jul 5
Content Touchpoints
Art Museums
Jul 3
Content Considerations by Visitor Segment
Art Museums
Jun 28
Onboarding and Interpretation
Art Museums
Jun 26
Content Journey Mapping to Hone Interpretation Planning
Art Museums
Jun 21
Appetite for Content by Visitor Segment
Art Museums
Jun 20
Hack the Bureaucracy : MuseumNext 2018 London
Art Museums
Jun 19
Getting the “Right” Amount of Content
Art Museums
Jun 14
The Sweet Spot for Interpretation & Questions for the Whole Team
Art Museums
Jun 12
The Sweet-Spot in Interpretive Approach & the Politics of Mounting Installations
Art Museums
Jun 7
Content Strategy Matrix for Developing Compelling Content (Graphic)
Art Museums
Jun 5
Focusing on Self-Care is Good for Business
Management
May 31
Thinking Systematically about Content / Interpretation in #Museums
Art Museums
May 29
Alpine Institute’s 2018 #TheStateofRace Symposium
Ideas
May 24
Visitor-Centered means Object-Centered
Art
May 22
Guiding Questions to Think about Bias in Museums (by functional area)
Art Museums
May 17
Recognizing Bias in Interpretation and Content
Art Museums
May 15
#AAM2018 Recap: Language, Collaboration, and Action
Art Museums
May 4
6 Tips for Making the Most of a Conference #AAM2018
Education
May 3
Emotions and Customer Experience
Art Museums
May 1
Museum Customer Experience
Art Museums
Apr 26
We made a book! Change at Work
Museums
Apr 24
Museums and the Web 18 Review OR Reality can be hard even when its not Virtual
Art Museums
Apr 17
The Cost of Museum Work
Art Museums
Apr 12
Making Change that Matters: Moving Beyond “Diversity” Projects Towards Systemic Change
Bias
Apr 10
Reframing Diversity and Inclusion
Bias
Apr 5
A Museum Professional’s Oath for Better Visitor Interactions
Art Museums
Mar 22
How do you do Community Engagement
Art Museums
Mar 16
(Online Course) Self-Care For Mission-Driven Professionals
Bias
Mar 15
What is Community Engagement?
Art Museums
Mar 13
Thinking about Value: Universal Rights of Humanity & Free Arts/ Culture
Art
Mar 8
Looking into the Well-Reported Statistic about Museums, Starbucks & McDonalds (Data)
Art Museums
Mar 6
Fostering Empathy by Acknowledging Credit
Bias
Mar 1
Connecting Experience and Research
Art
Feb 27
Interpretation : Focus on Tactile and Kinesthetics
Art
Feb 21
The Regional Arts and Culture Ecosystem
Art Museums
Feb 20
What Museums Can Learn from the Black Panther
Art
Feb 15
Vistor-Centered Interpretation
Art Museums
Feb 13
Employee Engagement: Cultural Silos and Personal Ladders
Art Museums
Feb 8
The Future of the Art Museum: The Alternative Possibilities
Art
Feb 6
Addressing Inadvertent Bias in Language
Art Museums
Feb 1
The Strengths of Museums: What We Can Learn From Each Other
Art Museums
Jan 30
How to make museums more engaging? Develop Employee-Centered Museums First
Art Museums
Jan 25
What can museums learn from each other?
Art Museums
Jan 22
Weekly Work Tips: Growing Productivity
Museums
Jan 18
Keeping it Together: Workplace Organization
Museums
Jan 16
Work Better: Foster your Curiosity
Ideas
Jan 11
Inequity in The Arts & Culture Economy Equation
Art
Jan 9
Nickles, Dimes, and Tough Times : The Relationship between Visitors, Revenue, and Value
Art Museums
Jan 4
Let them Eat Cake (Instead of Visiting the Met): The Problems with the Metropolitan Museum’s Ticket Fee
Museums
2017
Dec 22
A Museum Christmas Carol
Art Museums
Dec 21
A Museum Christmas Carol (Part 1)
Ideas
Dec 19
Are Museums Neutral? Or are they Neutered?
Art Museums
Dec 14
2017 in Museums : Year End Quiz
Museums
Dec 12
Museum Education 2018 Trend Forecast
Art Museums
Dec 7
Take Stock
Museums
Dec 5
5 Ways that UX Designers Practice can Improve Museum Work
Art Museums
Nov 30
How Best to Use Visuals
Art Museums
Nov 29
What Net Neutrality Means for Cultural Organizations
Museums
Nov 28
Instagram and the Evolution of Museums (Blog/ Graphic)
Art Museums
Nov 22
The Interpretation Ecosystem
Art Museums
Nov 20
When Content is Global : Digital Interpretation
Art Museums
Nov 16
Museums are not Neutral — Nothing is #MuseumsarenotNeutral
Art Museums
Nov 14
Visual Literacy and Importance of Imagery in Interpretation (Graphics/ Data/ Blog)
Art Museums
Nov 8
Engaging Interpretation (Blog/ Graphic)
Art Museums
Nov 6
Self-Care for Museum Workers (Book)
Ideas
Nov 2
Interpretation, Content, and the Use of Text in Museums
Art Museums
Oct 31
Labels in the World of Information Overload (Blog / Graphics )
Art Museums
Oct 26
The Inclusive Museum : The Ideal State of Being for a Museum
Art Museums
Oct 24
Are Museums Writing for Today’s Audience? Looking at the Changes in Literacy & Knowledge-Creation in Society
Art Museums
Oct 17
Museums have a Problem with Fun (Data)
Art Museums
Oct 15
Bill of Rights for Museum Visitors
Art Museums
Oct 12
Inclusive Interpretation Tips #museums
Art Museums
Oct 10
Trust the Revolution
Ideas
Oct 3
The Role of Relevancy and Museum (Data)
Art Museums
Sep 28
Team Dynamics in the Nonprofit Workplace / The Pride and Prejudice Guide to the Non-Profit Workplace
Management
Sep 15
Making Equity Happen — One Man at a Time
Ideas
Sep 7
What if I’m Burned Out? Counteracting Workplace Burnout
Ideas
Sep 6
Beyond Defensiveness
Bias
Sep 5
What Flow and Transcendent Design Mean for Museums #CX #UX / On Yayoi Kusuma
Art
Aug 31
Inclusion-Centered Leadership
Bias
Aug 30
Truth and Tales in Museums
Ideas
Aug 25
How White Museum-Workers Can Combat Museum Supremacy
Bias
Aug 21
Cost-Benefit Analysis of Docent Programs (Data Template)
Art Museums
Aug 15
Inaction is an Action: #MuseumsResist is a better One
Ideas
Aug 10
Drawing to Help Construct Meaning
Ideas
Aug 8
Self-Care: Appreciative Inquiry
Ideas
Aug 3
Centering Empathy in your Visitor-Practice in Museums
Art Museums
Aug 1
Defend Yourself? A Tool to Improve your Social Justice Work
Bias
Jul 27
6 Steps to Combat Implicit Bias in Institutions
Ideas
Jul 25
The Importance of Visitor Experience Strategy
Museums
Jul 20
Systems-Thinking
Ideas
Jul 11
Museums Risk, Experimentation, and Contemporary Topics — Blog Schedule
Ideas
Jul 6
Agile Thinking to Manage Change
Ideas
Jul 4
Make Museums Great Again? Fear of Change in Museums
Art Museums
Jun 29
Keep Clean Data
Bias
Jun 27
Its Not the Destination OR Journey Mapping for Museums
Art Museums
Jun 22
What Museums can Learn from Libraries
Art Museums
Jun 20
Exhibition Cocktails or Why Museums Need User Experience Designers
Art Museums
Jun 13
On Objectivity & What Museums Can Learn from News Organizations
Art Museums
Jun 8
5 Steps to Better Community Conversations
Bias
Jun 6
Intersectionality & Museums
Art Museums
Jun 1
Museums and the Ally Position
Ideas
May 30
Bias in Data Analysis #musedata #musetech #data #bias
Ideas
May 23
5 Big Ideas from #GoogleIO For Museums to Note #IO17 #MuseTech
Ideas
May 21
Creative Self-Actualization #selfcaresunday #selfcare
Ideas
May 17
How to Visit A Museum? #InternationalMuseumDay #museums
Education
May 16
Test Your Understanding of Bias in Decision-Making #implicitbias #confrontbias
Ideas
May 14
#SelfCare : What to do When Your Mind is Full?
Ideas
May 12
15 Takeaways from #AAM2017: #Inclusion #Politics #Action
Ideas
May 11
7 Action Steps Post- #AAM2017SlaveAuction #AAM2017
Ideas
May 5
Big Trouble in Little Data #musetech
Art Museums
Apr 25
#MW17 Cleveland: Big Takeaways
Ideas
Apr 4
Are we doing enough to #SaveTheNEA ?
Ideas
Mar 21
Leading Access in Museums #ArtsAdvocacyDay
Ideas
Mar 7
Where did the Museum Visitors Go?
Art Museums
Feb 22
Art
Feb 17
Art & #AlternativeFacts : Making the Call Between Fact, Fiction, and Opinion
Ideas
Feb 16
The Art of Facts: Four Ways that Art Protects You in the World of “Fake News”
Art
Jan 31
Signs of Our Peoples Voice
Ideas
Jan 26
Five Reasons that Museums are Radical Spaces
Art Museums
2016
Nov 18
#MCN2016 Notes
Ideas
2015
May 22
The Near-Future of Museum Education for K-12 Audiences
Art Museums
May 20
Donald Draper on the Way of Museums
Ideas
May 1
Usability for Users; Consumerability for Consumers?
Ideas
Apr 27
Why play games in museums?
Ideas
Apr 27
What kind of games can you play in museums?
Ideas
Apr 26
How do you actually make a game?
Art Museums
Apr 26
#MobileVideo Call To Arms
Museums
Apr 26
#MobileVideo
Ideas
Apr 26
Eyetracking
Ideas
Apr 20
More Mobile Testing
Ideas
Apr 13
Mobile Testing
Ideas
Apr 4
Unmoderated Remote Testing
Ideas
Mar 22
Moderate User Testing
Ideas
Mar 14
Testing from Afar
Ideas
Feb 28
Reading all the Signs
Ideas
Feb 16
Listening and Hearing
Ideas
Feb 7
Quantitative and Qualitative Data
Ideas
Feb 1
Tasks, Tasks, Tasks
Ideas
Jan 25
Formative vs. Summative
Ideas
Jan 16
User Testing vs Research
Ideas
2014
Dec 12
JOINT STATEMENT FROM MUSEUM BLOGGERS & COLLEAGUES ON FERGUSON
Ideas
Dec 1
MCN 2014: Performative Participation and Diversity
Ideas
Dec 1
MCN Recap 2014: Open Authority/ Shared Access
Ideas
Nov 27
MCN 2014 Recap: Nomenclature/ Content
Ideas
Nov 27
Remembering My Student
Ideas
Jul 7
Visitor Flow through the Museum
Ideas
Jun 6
Social Media Tips for Interns
Education
Jun 5
Thinking about Numbers: Playing with the IMLS Data Set
Management
Apr 6
Vine Interface–An Orientation
Art Museums
Apr 5
Stop Motion Tips
Art Museums
Apr 5
Vine and Audio
Art Museums
Apr 5
How can Museum Educators use Vine?
Art Museums
Apr 5
Fostering Participation in Vines
Art Museums
Apr 5
Vine Basics
Art Museums
Apr 5
The Continuum of Craft and Creative Expressions
Art Museums
Feb 27
Vine on Your Own
Art Museums
Feb 25
Vine to Share the Museum Experience
Art Museums
Feb 23
The Right Audience for Vine
Museums
Feb 21
Vine Video for Museums: Post 1
Nonprofit
2013
May 31
Museum Games: Dishes Best Served to Order
Art Museums
2012
Jun 3
What makes Rembrandt Rembrandt?
Art
May 8
What can museums learn from Podcasts and Public Radio?
Art Museums
May 7
AAM 2012 Recap
Art Museums
May 5
What can Docents Learn from a Sunday at Church? Storytelling for the Galleries
Art Museums
Feb 19
When museums are run like Downtown Abbey…
Art Museums
2011
May 1
Enter the Interns
Management
Apr 25
Coloring in the Lines?
Ideas
Apr 15
Meeting Needs…
Management
Apr 5
The Art in Museums
Art